Context
SpareIt is India’s largest automotive aftermarket multi-sided platform, backed by Petromin Express. Its aim is to digitise garages, empowering them with easy access to sourcing, last-mile logistics, business management solutions, and digital credit.
Serving both small, large and multi-outlet garages, as well as individuals who own vehicles, SpareIt initiated a project to enhance the overall user experience and reduce the friction when servicing vehicles. This project includes a Garage Management System for garages to manage jobs and the Locate App which helps users book services.
Garage Management System
Dashboard
The dashboard or home page of the Garage Management System was designed with the approach that station managers can easily access the majority of features with a single tap. In addition to that, we have also incorporated key metrics, including total earnings, total customers, and total services.
Job Card Creation
Job card creation is one of the most used features in the Garage Management System. The basic approach behind designing this flow was to reduce the number of clicks, the amount of time taken to create a job card, and to simplify the entire user flow. This was achieved through upfront filters and easy-to-navigate buttons.
Service Advisors
Through this feature, station managers can create service advisors, control the functionalities they have, and generate their login credentials.
Customers
Every customer’s history includes all the vehicles that are serviced or getting service from the garage. Station Managers can view all previous invoices, send follow-up reminders, or track the current status of the car from the service history.
Onboarding
The onboarding of the Garage Management System is based on OTP and passcode-based login. To give it a personal touch, every screen in onboarding has a banner that could be used to deliver promotional messages to Station Managers and Service Advisors.
Locate
Book a Garage
The approach for the garage search flow was to make the whole process of finding a garage super simple. This was done with the help of…
- Upfront filters to give cues for the user.
- Google reviews and ratings to assist users in selecting the best garage for their needs.
- Easy service selection
- Garage availability
Rewards
From completing their profile to rating a garage, every tedious task for a user is rewarding through points and coupons.
Each user falls into a reward tier based on the number of points they have earned. Users can upgrade to new tiers by completing predefined tasks such as rating the last service, refuelling the car worth Rs. 1000, or simply referring the app to someone. The whole idea was to increase retention and gamify the user experience.
SOS service
A feature which lets users find assistance in a single tap.
Vehicle Health Report
An important section for Locate users which shows their service history and parts of their car which needs immediate attention.
Every vehicle has a Vehicle Health report which is generated during their last vehicle service. This report is maintained in the form of vehicle health status which alerts users if there is a critical need to service certain parts of their vehicle.
Service History
A list of services which helps the user track services done, track invoices and re-book garages for a new service.